An in-person visit/meeting at Denver 911 (CO) in September with one 911 call taker/professional and one Quality Improvement Supervisor
A staff member from the CSG Justice Center conducted a visit to the Denver 911 Emergency Communications Center as part of the JMHCP Cat 3 911 Behavioral Health Calls for Service project. The visit lasted half a day and included call shadowing with a 911 professional and a conversation with the agency's Quality Improvement Supervisor . The purpose of the visit was to observe first-hand how 911 professionals identify and document calls for service with a behavioral health component. The CSG staff member got to listen to several incoming calls, watch the 911 professional triage and document the call, and then ask specific questions about the process. The discussion with the Quality Improvement Supervisor focused on the quality assurance and review practices that Denver 911 has implemented to support 911 professionals. The Quality Improvement Supervisor provided recommendations on how 911 agencies can establish a quality improvement team. The insights and recommendations from the visit will directly influence the recommendations and products that the CSG Justice Center is creating for the 911 BH Calls for Service project.
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